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Product FAQs

Tidabie Tidal Music Converetr is a professional tool to help you download music from Tidal to your local computer and convert Tidal songs to MP3/AAC/WAV/FLAC/AIFF, keeping HiFi audio quality and ID3 tags after conversion.
Once your order has been confirmed, you are supposed to receive an email about your registration info within two hours. If you don't receive it in time, please make sure it's not in the spam folder and contact our support team at support@tidabie.com via e-mail for further assistance.
Launch Tidabie Tidal Music Converter and log in to your Tidal account. Click the Menu icon and select "Register", you will get the registration window. Copy and paste your registration e-mail and license and then click "OK" to register the program.
The license for the Windows version couldn't be applied on macOS and vice versa. Please make sure you are running the right program and do not add any space before or after the registration info.
Should you accidentally buy a wrong product, you can purchase the correct product from Tidabie and contact our customer service to refund your initial order within the refund period. If the price of the correct product is the same as the wrong program you bought, you can contact us to directly switch to the right product for you.
The trial version of Tidabie Tidal Music Converter is limited to convert 3 music files at a time and convert the first 3 minutes of each song for sample testing. To unlock the restriction, you need to purchase a license.
Tidabie offers three kind of licenses - 1-Month plan, 1-Year Plan and lifetime plan. All subscription products are automatically renewed by default. If you don’t need it anymore, you can cancel it at any time before the renewal date. >> Check Tidabie Subscription FAQ
Tidabie offers money back guarantee. Refunds will be only approved within limited guarantee under the acknowledged situations. Fore more details, please read our Refund Policy.

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