Refund Policy
Tidabie provides a free trial for our programs, it is suggested to download the trial version to evaluate whether it meets your needs before purchasing. Once the order is made, the refund can only be arranged with the conditions below:
ACCEPTED cases
A refund can be arranged if:
1) You paid twice for the same product by accident.
2) Did not receive the registration code and no response from our support team in 48 hours.
3) Technical issues with the software and our technical support team cannot provide a solution.
4) You are charged for the renewal payment after you have canceled the auto-renewal on a subscription (screenshot proof for the cancellation required).
5) You purchased a wrong product from Tidabie, and then purchased the right product from Tidabie within 5 days. We offer a refund for the wrong order.
UNACCEPTED cases
1) Changed your mind on a paid product/subscription.
2) Purchased the so-called "wrong" product, and you purchased the "right" product from other companies.
3) For technical issues but never sought any assistance from our support team with any detailed descriptions of the problem.
4) The refund request for a product that has exceeded our maximum refund period (see below).
5) Did not receive a product key but never sought assistance from our support team.
6) Dissatisfied with the price you paid (e.g. claiming the price differences with other companies' products).
7) No longer subscribe to Tidal Music.
8) Your order has exceeded our maximum refund period.
9) Your subscription was automatically renewed but you did not ask for a refund within 5 days.
Important Notice
Tidabie offers a 5-day money-back guarantee on subscription-based products (3-month and 12-month license), and a 30-day for lifetime license. The valid period is starting from the date of your purchase.
All subscriptions are set to automatic renewal by default. The subscription can be canceled at any time during your subscription period. To cancel the subscription, there is a link in the confirmation email that will be sent to you right after you purchase the product. You can simply click it to cancel the auto-renewal.
Your refund will be processed within 3 to 10 business days depending on your payment method. If you don't receive the refund within 10 days, please email [email protected] for further assistance.
Contact information
If you have any questions regarding our refund policy, please send an email to our support: [email protected]
